Delivery & Refunds

    All parcels are shipped from England, United Kingdom.

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    UK Orders

    • Processing Time: Your order will be sent out on average within 5 business days of ordering. 

    • UK Shipping: 2-4 business days. There may be delays due to external factors that are out of our control (i.e. weather, courier delays etc.).

    • Free UK tracked shipping

    North America Orders

    • Processing Time: Your order will be sent out on average within 5 business days of ordering. 

    • North America Shipping: 5-17 business days. There may be delays due to external factors that are out of our control (i.e. weather, courier delays etc.).

    • Free tracked shipping for orders over £130 GBP. Shipping calculated at checkout. 

    Countries we currently ship to: Canada, USA (Mainland).

    To provide a smooth shopping experience for our customers, customs duty, taxes, and tariff fees set by your country on your order are included in the delivery/shipping charge at checkout and are helped paid for. Therefore, you will not need to pay anything else when the parcel arrives to your country. ❤
    For further information about your country's customs duty fees, taxes, and tariffs please contact your local customs office. 

    EU Shipping Suspended

    EU Customers: Due to recent regulatory changes in the European Union, we have made the difficult decision to suspend shipping to EU countries.

    For the past year, we have worked tirelessly to comply with evolving regulations, often absorbing extra costs to keep delivery costs reasonable and to ensure our customers receive their orders without hassle. However, the latest regulations effective from 12.08.26 have become too complex for our current operations to support and make it impossible for us to continue shipping to the region at this time.

    We are incredibly sorry for this disruption and appreciate your understanding. We remain hopeful that there will be changes for small businesses like ours and that one day we will be able to ship to our valued EU customers again.

    Thank you for all your support. ♥

    09.08.26

    • Refunds & Exchanges

      All sales at Renci Vita are final as we unable to provide refunds or exchanges at this moment in time due to the exclusivity of the items. Our items are made to order. Please ensure that your chosen item sizing, shipping and billing addresses are all correct as these cannot be modified or changed after submission.

       

      By making a purchase you are agreeing to our Terms & Conditions and Refund Policy.

    • If your item arrives defective or faulty, we are happy to help. Please ensure the product is unworn and unused, and email us right away or within 7 days of delivery so we can resolve the issue for you.

       

      Have questions or issues with your order? Please reach out! Contact us here. We’re here to help and will resolve any concerns promptly.